ISO 9001:2015

Quality Management System

Our Services

CERTIQUALITY enjoys multi-sectoral experience in the optimisation of Quality Management System Organizations.
Through in-depth audits of business processes, CQY supports corporate governance leading to the optimization of the effectiveness of the Quality Management System with identification of the strengths and weaknesses of the system.
Experience, expertise and professionalism of our auditors start from a deep knowledge of the processes that characterize different sectors and commodity chains. In this way our audits aim to provide added value to those who receive them and can be easily integrated with other standards, according to the specific needs of the client Organization.

For those approaching the Quality System, CQY offers a Gap Assessment service in order to identify the gap to be filled to be in line with the requirements of the standard.

Finally, it is possible a Self-Assessment Service against the ISO 9004:2009 standard,called SMART CERT, for the confirmation of the level of maturity achieved by the Organization on specific issues on demand.

To complement the Self-Assessment, the service offers the possibility for the Organization to request in-depth "tailor-made audits" on topics that need improvement actions.

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Over the past few years, globalisation and the economic downturn along with an ever-changing and increasingly complex socio-economic context have called for a greater consolidation of the many management systems applicable to companies. This scenario has led to the need of issuing a new edition of the ISO 9001 standard, ISO 9001:2015.

The ISO 9001:2015 standard takes into consideration the entire system of needs and expectations of all interested parties (in terms of environmental protection, health and safety, social responsibility, energy management, privacy, etc.) within the specific business environment in which an organisation operates and which may contribute to enhance customer satisfaction.

Customer satisfaction, therefore, is directly related to that of the other interested parties (members of the community, company employees, etc.) and to having a socially responsible approach to the standard. To this end, the quality management system model has become more flexible in order to improve its interaction with other models and management techniques used by organisations in their activities. Since all management systems - regardless of their specific application - have the common purpose of eliminating or reducing the risks due to the variability and complexity of the relevant business environment, the new edition of ISO 9001: 2015 contains elements of risk management.


Companies of any category, regardless of their business sector or size, with an aim to providing  a product or service of quality

Your Benefits

Demonstrate your ability to continually provide reliable products and services.
Provide evidence of your organisation’s commitment to striving for continual improvement.
Manage risk from a contextual analysis of your organisation in order to identify business development and other opportunities, as well as potential threats.
Improve work organisation within your company.
Convey to people within your organisation a greater sense of conscious involvement in operational management and the resulting improvement of the products and services provided.
Promote streamlining and the process optimisation through the implementation of standard requirements, improving efficiency and effectiveness.
Reduce the number of nonconformities and the internal costs of poor quality in product and services.
Provide documented information explaining how to keep critical tasks of a process under control.
Enhance customer satisfaction by keeping in mind the needs and expectations of interested parties to your activities.

The Certification Process

The certification process involves the following steps:

  • application for certification;
  • acceptance of Certiquality’s offer;
  • performance of a preliminary audit (optional);
  • performance of a certification audit (in two stages);
  • management of any identified deficiencies;
  • deliberation by the Certiquality Technical Commission;
  • surveillance audits.